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Below is a list of questions and answers which should answer most queries. Any other questions, please ask us.
About a foot up, above the fireplace opening. The front and back at least must be reasonably parallel. It doesn’t matter if it is rough or lumpy. If you can stand inside the chimney, put it above your head, say about 8ft from the floor where it is often a lot narrower.
Yes, it is a very simple DIY job. The handgrip hanging down has a tap on the end.
It stops draughts, heat loss, soot, debris, and birds’ mess, reduces noise.
It’s like a plastic pillow. You put it about a foot up the chimney, holding it by the handgrip to keep your hands clean, inflate it until it grips the chimney walls, turn off the tap.
There is a curve at one end, which forms 2 little triangular tunnels, thus giving just enough ventilation to keep the chimney dry without any draught. No problems since 1990 !
Yes. It’s a common problem that the Chimney Balloon solves.
Yes. They just love investigating dark holes!
Yes – open the tap on the end of the handgrip, wait a minute, and it should fall out. It was designed for people having fires at week-ends. Pop it in a poly bag or newspaper to use again.
Yes. If you forget, it will shrink in a few seconds. You’ll then need a new one.
It’s not rubber, because rubber perishes in chimneys. It’s a fairly thin but flexible plastic tri-laminate, a special ‘hi-tech’ material. The outer layer is tough, the inner is an air barrier layer and the core is a heat-shrink material. It is transparent to aid fitting.
There’s a little red label that you put in the grate.
Yes. There are 3 standard sizes in stock and special sizes are made to order.
Measure about a foot up above the fireplace opening where the sides are parallel; we require side-to-side and front-to-back sizes in inches. If you can’t measure right across, measure side to middle then add opposite side to middle.
You can use an Air Bed pump, but the 600mm (24″) long Mouth Inflation Tube is quicker and easier.
It requires very little pressure, just volume – lungs are good for this.
No, unless it has an air-bed adaptor (same for a compressor), but a bicycle pump (not racing bike) will work for smaller sizes. A hair dryer will not work.
1 year, except for wear and tear. If you are dissatisfied, we will refund.
Send it back. We will repair or replace. We want you to be a satisfied customer.
As long as you want. We recommend that you inspect it every 3 months to see if it needs topping up with air. It allows a little ventilation, and it won’t corrode.
We would expect at least 4 years. The manufacturer has been making them for 14 years now.